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Return Policy

Shipping Discount

Enjoy free Delivery within HongKong when you spent HKD 300 or above.

Shipping Policy

Hailey's House aims to provide the best and most reliable delivery service to our customers. All Our Hong Kong Shipment will be delivered by the delivery service of S.F Express. Hong Kong Delivery  normally takes around 1-5 days time (from the day of dispatch). Since all the products are in stock,   All orders are usually dispatch within 48 hours.

Returns & Exchanges

Hailey's House we offer a 'goodwill' returns policy which gives you 14 days begin with the date when you received to return or exchange an item bought online with a valid receipt or parcel summary document. Meanwhile, all the packaging and products should be in good condition; not been washed or worn; have internal and external labels and not affect the re-sale. If you have any questions about the products and sizes, you are very welcome to contact us before purchase. Thank for your cooperation!


Products that are excluded from the Return & Exchange Policy

According to the safety and health problems of kids, all gift sets and personal undergarments (E.g Underwear/ Inner Romper) are excluded from our Return & Exchange Policy.  Therefore, please read carefully before your purchase. Thank you very much again for understanding and we hope you all enjoy shopping with us!

*The final decision regarding the exchange and return policy are all decided by Haileys House Limited

Haileys House Limited